Frontline staff are a financial institution's first line of defense, yet many don't know why they ask BSA questions. This 60-minute Bank Secrecy Act training shows how to teach them what to ask, when and why.
You'll work through Currency Transaction Report (CTR), Monetary Instrument Log (MIL) and Suspicious Activity Report (SAR) scenarios with sample questions and responses. The session also covers the frontline's responsibilities, balancing customer service with protecting the bank, and updating customer information.
It shows how reviewing account history can help staff recognize possible SAR situations, and how to build a stronger relationship between the frontline and the back office.
Poorly trained frontline staff can do serious damage to an institution, while a well-trained frontline supports a strong back office BSA department. Staff usually know when to question CTR and MIL transactions but are less sure about suspicious activity.
This session suits district and branch managers, teller supervisors, compliance managers, frontline staff, risk officers and operational managers at banks, credit unions and other financial institutions.
Poorly trained frontline staff can do serious damage to an institution, while a well-trained frontline supports a strong back office BSA department. Staff usually know when to question CTR and MIL transactions but are less sure about suspicious activity.
This session suits district and branch managers, teller supervisors, compliance managers, frontline staff, risk officers and operational managers at banks, credit unions and other financial institutions.
Thomas Nollner
Thomas E Nollner has more than 35 years of experience in financial institution supervision and consulting. Mr. Nollner spent 30 years as a National Bank Examiner for the Comptroller of the Currency where he was a safety and soundness examiner and a compliance examiner. As a safety and soundness examiner he examined national banks for capital adequacy, asset quality, management issues, earnings concerns, and liquidity funding. As a compliance examiner, he examined national banks for compliance with consumer laws and regulations such as the Truth-in-Lending Act, the Real Estate Settlement Procedures Act, the Flood Disaster Protection Act, the Community Reinvestment …
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