Negative behavior left unchecked spreads, and complaints handled poorly create more conflict, hurt productivity and make the workplace unpredictable. This 90-minute corrective feedback training introduces the CARE model for addressing problems with timely action, tact and strong communication.
The issues range from offensive language, constant criticism and tardiness to personal hygiene, inappropriate clothing, religious or political opinions, poor performance and people who ignore their impact on colleagues or customers.
You'll learn to notice when you start losing control, how the snowball effect of negativity works, how to read body language, and what causes workplace dysfunction. The session goes beyond the familiar sandwich model with leadership styles that build trust, three core relationship strategies, eight communication principles and ten measures for CARE-ing.
You can't prepare for every difficult situation, but you can approach each one with a corrective action plan and the right language and habits. CARE-ing means being appreciative, present and compassionate, acknowledging feelings, projecting positive intent and avoiding assumptions.
This session suits new to mid-level executives, supervisors and managers, including those preparing for a new leadership role, and C-suite, HR and customer service leaders. Three self-tests are included.
You can't prepare for every difficult situation, but you can approach each one with a corrective action plan and the right language and habits. CARE-ing means being appreciative, present and compassionate, acknowledging feelings, projecting positive intent and avoiding assumptions.
This session suits new to mid-level executives, supervisors and managers, including those preparing for a new leadership role, and C-suite, HR and customer service leaders. Three self-tests are included.
Bruce Lee
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes: Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta
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