Many businesses took a financial hit during the COVID-19 pandemic and lost customers to online competitors. This 90-minute webinar on how to recession-proof your business takes a common-sense approach to winning them back through marketing, networking and the strength of your existing customer relationships.
The theme is pause, pivot and plan a new competitive advantage. You'll learn the only two things customers ever buy, three key customer service ideas, a strategy of pre-eminence and how to turn customers into raving fans.
Practical exercises include the "6 degrees of separation" exercise to count who can buy from or refer you, a draft list of new prospects, the nine magic words of networking and the best questions to ask anyone.
More sales come from building on your relationships and being introduced to your customers' networks. Ignoring your database and customer satisfaction costs you business. This session shows how "the journey of 1,000 calls" can grow your connections, reputation, customer base and income.
It suits anyone who wants to rethink their marketing and benefit statements to attract more customers.
This is for anyone who would like to rethink how to boost their marketing and benefit statements that will attract and generate more customers.
More sales come from building on your relationships and being introduced to your customers' networks. Ignoring your database and customer satisfaction costs you business. This session shows how "the journey of 1,000 calls" can grow your connections, reputation, customer base and income.
It suits anyone who wants to rethink their marketing and benefit statements to attract more customers.
This is for anyone who would like to rethink how to boost their marketing and benefit statements that will attract and generate more customers.
Bruce Lee
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes: Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta
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