You work in a complex and ever-evolving workplace. Conflict is a natural result of people having different points of view, values, and beliefs.
When left unaddressed, workplace conflict can lead to increased absenteeism, reduced productivity, resentment, hostility, and disengagement. When well-managed, conflict can enhance relationships, deepen understanding of self and others, and stimulate change and growth. Knowing that there is not a one-size-fits-all approach to resolving conflicts, how do you help manage conflict effectively and support your colleagues who may be feeling frustrated, angry, or powerless? Successful leaders know how to manage conflict and set the tone for effective conflict resolution.
WHY SHOULD YOU ATTEND?
Move from having a workplace where there are conflicts around jurisdiction, power, lack of resources, and unrealistic expectations, to a workplace where there are productive conversations, buy-in, and powerful insights. Discover a framework for assessing the types of conflict common in the workplace and develop strategies for their resolution. Determine the right strategy for the right situation to encourage change, promote decision-making, build engagement, and prevent harm to your important working relationships.
AREA COVERED
Key Messages:
- Interpersonal conflict is inevitable
- When you consider conflict as a sharing of ideas, it can be beneficial to moving forward
- It’s OK to leave some conflicts unresolved
- Positive conflict management helps everyone move forward
- A leader’s negative reaction to conflict has a ripple-out impact on conflict in the workplace
- By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife
Participants will:
- Explore the 10 causes and 6 escalators of conflict
- Understand best practices and practical strategies for resolving conflict
- Optimize your interaction and presence in a conflict
- Improve your understanding of and approach to conflict management by learning when and how to adopt the 5 different conflict resolution styles
- Discover how to respond effectively to conflict in different settings
- Learn how to confidently turn conflict into productive discussions using our 10 Steps
- Recognize how to establish and use conflict as a positive and productive force in the workplace
- Develop personal action plans for conflict situations back at work
WHO WILL BENEFIT?
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
- Business Owners, Entrepreneurs
- C-Suite
Move from having a workplace where there are conflicts around jurisdiction, power, lack of resources, and unrealistic expectations, to a workplace where there are productive conversations, buy-in, and powerful insights. Discover a framework for assessing the types of conflict common in the workplace and develop strategies for their resolution. Determine the right strategy for the right situation to encourage change, promote decision-making, build engagement, and prevent harm to your important working relationships.
Key Messages:
- Interpersonal conflict is inevitable
- When you consider conflict as a sharing of ideas, it can be beneficial to moving forward
- It’s OK to leave some conflicts unresolved
- Positive conflict management helps everyone move forward
- A leader’s negative reaction to conflict has a ripple-out impact on conflict in the workplace
- By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife
Participants will:
- Explore the 10 causes and 6 escalators of conflict
- Understand best practices and practical strategies for resolving conflict
- Optimize your interaction and presence in a conflict
- Improve your understanding of and approach to conflict management by learning when and how to adopt the 5 different conflict resolution styles
- Discover how to respond effectively to conflict in different settings
- Learn how to confidently turn conflict into productive discussions using our 10 Steps
- Recognize how to establish and use conflict as a positive and productive force in the workplace
- Develop personal action plans for conflict situations back at work
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
- Business Owners, Entrepreneurs
- C-Suite
Speaker Profile

With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.
Upcoming Webinars

Interactive dashboards & analytics in Excel

Copilot and HR: An Introduction for HR Professionals

4-Hour Virtual Seminar on Bootcamp on Excel

Leading Across Generations: 5 Challenges & 10 Strategies to…


I-9 Audits: Strengthening Your Immigration Compliance Strat…

Fair Lending in 2025: New Regulations, Examinations and Enf…


Tattoos, hijabs, piercings, and pink hair: The challenges …

Using Emotional Intelligence to Elevate Your Leadership

ChatGPT & HR: How HR Recruiting Professionals Can Leverage …

FDA Trends in Compliance and Enforcement in Computer System…

Elevate Your Workplace Wellness: 10 Critical Wellness Facto…

How to Manage the Legal Landmine of the FMLA, ADA and Worke…

How to Write a Successful Job Hazard Analysis


How to Write Right for Better Business Communication

How to Prepare For and Host a FDA Inspection and Respond to…

Public Speaking: Overcoming The Fear of Public Speaking

From Good to Great: The Secrets to an Optimized LinkedIn Pr…



Workplace Investigations 101: How to Conduct your Investiga…

Policy Pops: Navigating DEI in the 2025 Workplace: Strategi…

The Five Cs Of Commercial Credit: The Basic Elements Of Cre…

Transforming Anger And Conflict Into Collaborative Problem …


Navigating Alcohol and Drug Addiction Protections Under the…


Reduce Stress in the Workplace: Effective Ways to Handle Co…



Transforming HR with AI: Unlocking Excellence and Innovation

Creating Employee Handbooks that Protect You and Support th…

FDA Technology Modernization Action Plan (TMAP) and Impact …


Transform Data into Insights: A Beginners Guide to Excel Pi…


Mindful Communication:The Key to Meaningful Conversations i…

FDA Proposes Framework to Advance Credibility of AI Models

50+ new Excel features so far this decade

FMLA Compliance in 2025: A Comprehensive Guide & Strategies…

Excel - 10 Key Worksheet Functions to Skyrocket Your Produc…

Managing Toxic Employees: Strategies For Leaders To Effecti…

Hiring and Retaining Employees in this Crazy Economy

Harassment, Bullying, Gossip, Confrontational and Disruptiv…