You work in a complex and ever-evolving workplace. Conflict is a natural result of people having different points of view, values, and beliefs.
When left unaddressed, workplace conflict can lead to increased absenteeism, reduced productivity, resentment, hostility, and disengagement. When well-managed, conflict can enhance relationships, deepen understanding of self and others, and stimulate change and growth. Knowing that there is not a one-size-fits-all approach to resolving conflicts, how do you help manage conflict effectively and support your colleagues who may be feeling frustrated, angry, or powerless? Successful leaders know how to manage conflict and set the tone for effective conflict resolution.
WHY SHOULD YOU ATTEND?
Move from having a workplace where there are conflicts around jurisdiction, power, lack of resources, and unrealistic expectations, to a workplace where there are productive conversations, buy-in, and powerful insights. Discover a framework for assessing the types of conflict common in the workplace and develop strategies for their resolution. Determine the right strategy for the right situation to encourage change, promote decision-making, build engagement, and prevent harm to your important working relationships.
AREA COVERED
Key Messages:
- Interpersonal conflict is inevitable
- When you consider conflict as a sharing of ideas, it can be beneficial to moving forward
- It’s OK to leave some conflicts unresolved
- Positive conflict management helps everyone move forward
- A leader’s negative reaction to conflict has a ripple-out impact on conflict in the workplace
- By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife
Participants will:
- Explore the 10 causes and 6 escalators of conflict
- Understand best practices and practical strategies for resolving conflict
- Optimize your interaction and presence in a conflict
- Improve your understanding of and approach to conflict management by learning when and how to adopt the 5 different conflict resolution styles
- Discover how to respond effectively to conflict in different settings
- Learn how to confidently turn conflict into productive discussions using our 10 Steps
- Recognize how to establish and use conflict as a positive and productive force in the workplace
- Develop personal action plans for conflict situations back at work
WHO WILL BENEFIT?
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
- Business Owners, Entrepreneurs
- C-Suite
Move from having a workplace where there are conflicts around jurisdiction, power, lack of resources, and unrealistic expectations, to a workplace where there are productive conversations, buy-in, and powerful insights. Discover a framework for assessing the types of conflict common in the workplace and develop strategies for their resolution. Determine the right strategy for the right situation to encourage change, promote decision-making, build engagement, and prevent harm to your important working relationships.
Key Messages:
- Interpersonal conflict is inevitable
- When you consider conflict as a sharing of ideas, it can be beneficial to moving forward
- It’s OK to leave some conflicts unresolved
- Positive conflict management helps everyone move forward
- A leader’s negative reaction to conflict has a ripple-out impact on conflict in the workplace
- By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife
Participants will:
- Explore the 10 causes and 6 escalators of conflict
- Understand best practices and practical strategies for resolving conflict
- Optimize your interaction and presence in a conflict
- Improve your understanding of and approach to conflict management by learning when and how to adopt the 5 different conflict resolution styles
- Discover how to respond effectively to conflict in different settings
- Learn how to confidently turn conflict into productive discussions using our 10 Steps
- Recognize how to establish and use conflict as a positive and productive force in the workplace
- Develop personal action plans for conflict situations back at work
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
- Business Owners, Entrepreneurs
- C-Suite
Speaker Profile
With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.
Upcoming Webinars
How to Give Corrective Feedback: The CARE Model - Eliminati…
Why EBITDA Doesn't Spell Cash Flow and What Does
Improving Employee Engagement & Retention Through Stay Inte…
SOPs - How to Write Them to Satisfy those Inspectors
With Mandatory Paid Leave Gaining Ground Is It Time To Do A…
Documenting Misconduct that Will Stand Up in Court
Marketing to Medicare or Medicaid Beneficiaries - What You …
Human Error Reduction Techniques for Floor Supervisors
Project Management for Non-Project Managers - How to commun…
Tattoos, hijabs, piercings, and pink hair: The challenges …
Trial Master File (TMF)/eTMF, & FDAs Draft Guidance for Ele…
Sunshine Act Reporting - Clarification for Clinical Research
Humane Layoffs: How to Let People Go with Compassion and De…
FFIEC BSA/AML Examination Manual: What Compliance Officers …
Female to Female Hostility @Workplace: All you Need to Know
OSHA Requirements for Supervisors, Project Leaders & HR - W…
Unlock Employee Loyalty: Stay Interviews Will Keep Them Eng…
Conquer Toxic People - Learn To Protect Yourself And Get Yo…
Understanding the Artificial Intelligence Landscape
Establishing Appropriate Quality Metrics and Key Performanc…
Ultimate Persuasion Strategies! - Secret Influence Tools & …
Using High-Performance Coaching for Managers to Address Per…
Excel - 10 Key Worksheet Functions to Skyrocket Your Produc…
Is Your Culture Working For or Against Your Success? If You…
Red flags that can render your OSHA Safety Program Complete…
Utilizing HR Metrics to Illustrate & Improve Human Resource…
The Anti-Kickback Statute: Enforcement and Recent Updates
Onboarding is NOT Orientation - How to Improve the New Empl…
FDA Technology Modernization Action Plan (TMAP) and Impact …
How to Prepare For and Host a FDA Inspection and Respond to…
Excel - Pivot Tables - The Key To Modern Data Analysis and …
Managing Toxic & Other Employees Who Have Attitude Issues
Building GMP Excellence: A Guide to Implementing Compliant …
Excel Power Skills: Master Functions, Formulas, and Macros …