Rudeness costs businesses millions each year, and while knowledge and technology keep advancing, basic social values that affect the bottom line are slipping. This 60-minute workplace civility training tackles the growing problem of incivility at work.
You'll learn what civility is, why it matters to a company, and its typical causes and effects, including at least three behavioral indicators. The session covers the costs of incivility, the rewards of a civil workplace for productivity and retention, and which behaviors count as uncivil.
It also teaches practical etiquette, such as greetings, respect, involvement and political correctness, skills for diagnosing uncivil behavior, facilitative communication and ways to build civility into the organization.
Managers and employees need a shared, specific understanding of respectful words and behavior, and of how perceived respect affects organizational performance.
This session suits recruiters, managers, supervisors and employees who want a more respectful and productive workplace.
Managers and employees need a shared, specific understanding of respectful words and behavior, and of how perceived respect affects organizational performance.
This session suits recruiters, managers, supervisors and employees who want a more respectful and productive workplace.
Deborah Covin Wilson
Deborah Covin Wilson, CPLP SHRM-SCP, SPHR, is the keynote speaker at ComplianceKey. She is the recently retired director of organizational development and consulting services, a unit in human resources administration at Georgia State University. With more than 25 years in higher education, she was responsible for training, employee engagement programs, strategic planning, HR communications, and organization development services. Deborah was involved in several University System of Georgia Board of Regents initiatives: She served as chair of the Tuition Assistance Program committee, a member of the Executive Leadership Institute Advisory Committee, and a steering committee member of the Accelerated Leadership Academy.Deborah …
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