Conflict is bound to happen when people with different backgrounds and work styles share a goal. A recent study found that 85% of employees have dealt with workplace conflict, which can disrupt work, cut productivity, derail projects and raise absenteeism and turnover.
This 60-minute conflict resolution webinar gives managers, supervisors and team leaders tools to handle conflict, difficult people and tough situations. You'll learn the iceberg concept of conflict, the top six causes of workplace conflict and five conflict management strategies, then find out whether you act like a shark, turtle, teddy bear, fox or owl.
The session closes with ways to stay calm under pressure and a four-step collaborative problem-solving process.
Poorly managed conflict costs organizations customers, top talent and the manager time spent smoothing over disagreements. Handling it well is a core skill for every supervisor and manager.
With the right strategies you can prepare for, respond to and resolve disagreements without stress or avoidance. Well-handled conflict can spark ideas and creativity. Executives, HR leaders, project and operations managers, supervisors and team leaders will benefit.
Poorly managed conflict costs organizations customers, top talent and the manager time spent smoothing over disagreements. Handling it well is a core skill for every supervisor and manager.
With the right strategies you can prepare for, respond to and resolve disagreements without stress or avoidance. Well-handled conflict can spark ideas and creativity. Executives, HR leaders, project and operations managers, supervisors and team leaders will benefit.
Marcia Zidle
Marcia Zidle, the Smart Moves Coach, is a board-certified executive and career coach, business management consultant, and keynote speaker, with over 25 years of management, business consulting, and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits. She has expertise in strategy and alignment; executive and team leadership development; social and emotional intelligence; employee engagement and innovation; career and organization change management; employee relations and talent management. Marcia has been selected as one of LinkedIn Profinder’s top coaches for the past 7 years. Check out the 200 …
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