Offensive language, constant criticism, hygiene or dress problems, lateness, poor performance and people who ignore their effect on others all create conflict. When the resulting complaints are handled badly, they breed more conflict and productivity suffers.
This 90-minute corrective feedback training gives you a plan and the right language for these situations, built on the C.A.R.E. model: being appreciative and present, acknowledging feelings, projecting positive intent and avoiding assumptions.
You'll learn to spot when you are losing control, understand the snowball effect of unchecked negativity, read body language, and use leadership styles, relationship strategies and communication principles that build trust.
Effective leaders know how to handle difficult situations and get people to agree to change. The familiar feedback "sandwich" is only one idea; this session goes further, moving you from blame toward self-awareness, critical thinking and problem solving.
It is designed for new and mid-level executives, managers and supervisors, especially those preparing for a new or more demanding leadership role.
This fast-paced, value-loaded webinar is perfect for anyone who wants to stretch and develop themselves into a more effective leader where trust, integrity, engagement and productivity flourishes.This webinar is designed for new to mid-level executives, supervisors, managers, who are looking for new decision-making skills to lead and motivate others. This is especially helpful for those who are on track for a new leadership role or are preparing to assume a challenging new leadership function.
Effective leaders know how to handle difficult situations and get people to agree to change. The familiar feedback "sandwich" is only one idea; this session goes further, moving you from blame toward self-awareness, critical thinking and problem solving.
It is designed for new and mid-level executives, managers and supervisors, especially those preparing for a new or more demanding leadership role.
This fast-paced, value-loaded webinar is perfect for anyone who wants to stretch and develop themselves into a more effective leader where trust, integrity, engagement and productivity flourishes.This webinar is designed for new to mid-level executives, supervisors, managers, who are looking for new decision-making skills to lead and motivate others. This is especially helpful for those who are on track for a new leadership role or are preparing to assume a challenging new leadership function.
Bruce Lee
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes: Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta
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