Regulation E sets the rules for electronic payments posting to consumer accounts, including what happens when a transaction is unauthorized. This 90-minute Regulation E basics and error resolution training starts with key definitions such as consumer account and access device.
You'll learn the limits of liability for consumers and the financial institution, including the maximum amounts when a debit card is lost or stolen, using real-life scenarios.
The session then walks through the error resolution process: the consumer's notice, the time allowed for research, when provisional credit is due, what to do if no error is found, the notice to the consumer, and overdraft protection when provisional credit is reversed.
Financial institutions carry responsibilities and liabilities under Regulation E whenever unauthorized transactions hit consumer accounts. This session gives you the basics and lets you apply the error resolution timeframes and steps to real-life scenarios with the trainer.
It suits bank operations staff, new payments employees, bank managers and payment professionals, CEOs and CFOs, risk, compliance and audit staff, and AAPs seeking continuing education.
Financial institutions carry responsibilities and liabilities under Regulation E whenever unauthorized transactions hit consumer accounts. This session gives you the basics and lets you apply the error resolution timeframes and steps to real-life scenarios with the trainer.
It suits bank operations staff, new payments employees, bank managers and payment professionals, CEOs and CFOs, risk, compliance and audit staff, and AAPs seeking continuing education.
Donna K Olheiser
Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. Donna is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing specifically ACH electronic payments, then scheduling the training events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Donna has over 24 years of experience in the financial services industry which includes 9 years’ experience …
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