Under Regulation E, financial institutions carry responsibilities and liabilities when unauthorized transactions hit consumer accounts, and consumers carry some liability too. This 90-minute Regulation E basics and error resolution webinar explains the limits of liability and who is responsible for what amount.
You'll learn what Reg E is and whom it applies to in the ACH network and card world, along with key terms such as consumer account, access device and electronic terminal.
Real-life scenarios walk you through the error resolution process: the consumer's notice, research time, when to give provisional credit, what to do if no error is found, notices to the consumer and overdraft protection when provisional credit is reversed, and maximum consumer liability for a lost or stolen debit card.
Error resolution under Reg E has strict timeframes and liability rules, and mistakes can be costly. This session shows the rules in a simple, scenario-based format, from a statement error to a lost debit card.
It suits ACH operations staff and managers, compliance officers, electronic payments professionals, and current or aspiring AAPs keeping up with ACH rules or earning continuing education credits.
Error resolution under Reg E has strict timeframes and liability rules, and mistakes can be costly. This session shows the rules in a simple, scenario-based format, from a statement error to a lost debit card.
It suits ACH operations staff and managers, compliance officers, electronic payments professionals, and current or aspiring AAPs keeping up with ACH rules or earning continuing education credits.
Donna K Olheiser
Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. Donna is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing specifically ACH electronic payments, then scheduling the training events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Donna has over 24 years of experience in the financial services industry which includes 9 years’ experience …
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