Financial institutions have responsibilities and liabilities under Regulation E for consumer accounts when there are unauthorized transactions. However, the consumer account holder has some liability too. This webinar training will explore the limits of liability and help attendees understand who is liable for what amount, aided by real-life scenarios.
WHY SHOULD YOU ATTEND?
What is the error resolution process for a consumer communicating with the financial institution and the research time, plus the timing of providing provisional credit and then “what if” there is no error, what are the guidelines for providing notice to consumers and overdraft protection when the provisional credit is reversed?
What are the maximum liability amounts that the consumer is liable for when they experience the loss of a debit card?
This webinar will address several intriguing questions and use real-life scenarios to demonstrate how Regulation E is applied for an error on the consumer statement to the loss of a debit card. This is a must-attend to help you see Regulation E error resolution in a simple format and demonstration.
AREA COVERED
- Regulation E compliance tips when handling unauthorized transactions
- Definitions for consumer account, access device, electronic terminal, and more
- Timeframes for consumers when reporting errors to the financial institution
- Consumer liability and responsibility for unauthorized transactions
- Loss or theft of debit card and liability of which party for those transactions not authorized
- Financial institution liability and responsibility when handling errors in consumer accounts
LEARNING OBJECTIVES
- Define Regulation E, what it is and who this applies to in the ACH network and card world
- Provide the meaning to Reg E terms such as consumer account and access device
- List the steps involved in the Reg E error resolution process for electronic fund transfers (EFTs)
- Identify what happens when the consumer experiences the loss of a debit card (who’s responsible for what?)
- Illustrate examples of how to handle specific types of unauthorized transactions relative to Reg E
- Describe when and to whom a specific party is liable (financial institution and/or consumer) by using specific examples
WHO WILL BENEFIT?
- ACH Operations Staff
- Compliance Officers
- ACH Managers
- Electronic Payments Professionals
- AAPs – (current AAPs and aspiring AAPs) keeping up with changes in ACH rules and are interested in sitting for the AAP exam in October, or wanting to earn AAP Continuing Education (CE) credits to keep their AAP designation
What is the error resolution process for a consumer communicating with the financial institution and the research time, plus the timing of providing provisional credit and then “what if” there is no error, what are the guidelines for providing notice to consumers and overdraft protection when the provisional credit is reversed?
What are the maximum liability amounts that the consumer is liable for when they experience the loss of a debit card?
This webinar will address several intriguing questions and use real-life scenarios to demonstrate how Regulation E is applied for an error on the consumer statement to the loss of a debit card. This is a must-attend to help you see Regulation E error resolution in a simple format and demonstration.
- Regulation E compliance tips when handling unauthorized transactions
- Definitions for consumer account, access device, electronic terminal, and more
- Timeframes for consumers when reporting errors to the financial institution
- Consumer liability and responsibility for unauthorized transactions
- Loss or theft of debit card and liability of which party for those transactions not authorized
- Financial institution liability and responsibility when handling errors in consumer accounts
- Define Regulation E, what it is and who this applies to in the ACH network and card world
- Provide the meaning to Reg E terms such as consumer account and access device
- List the steps involved in the Reg E error resolution process for electronic fund transfers (EFTs)
- Identify what happens when the consumer experiences the loss of a debit card (who’s responsible for what?)
- Illustrate examples of how to handle specific types of unauthorized transactions relative to Reg E
- Describe when and to whom a specific party is liable (financial institution and/or consumer) by using specific examples
- ACH Operations Staff
- Compliance Officers
- ACH Managers
- Electronic Payments Professionals
- AAPs – (current AAPs and aspiring AAPs) keeping up with changes in ACH rules and are interested in sitting for the AAP exam in October, or wanting to earn AAP Continuing Education (CE) credits to keep their AAP designation
Speaker Profile
Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. Donna is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing specifically ACH electronic payments, then scheduling the training events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Donna has over 24 years of experience in the financial services industry which includes 9 years’ experience …
Upcoming Webinars
Managing Difficult Employee Conversations
I-9 Audits: Strengthening Your Immigration Compliance Strat…
Dealing With Difficult People In Life & Work
Predictive Accounting: Driver-Based Budgeting And Rolling F…
Pay Equity Changes for 2024! What Employers Need to Know to…
Leader Branding: How to Communicate with Confidence to Attr…
Project Management for Non-Project Managers - How to commun…
Design Verification, Validation and Testing for Medical Dev…
Data Integrity and Privacy: Compliance with 21 CFR Part 11,…
FFIEC BSA/AML Examination Manual: What Compliance Officers …
Why EBITDA Doesn't Spell Cash Flow and What Does
Harassment, Bullying, Gossip, Confrontational and Disruptiv…
Employee or Independent Contractor – U.S DOL Announces 2024…
How to Survive an Emotionally Toxic Workplace
Best Practices in Complaint Management for Regulatory Compl…
Human Factors Usability Studies Following ISO 62366 and FDA…
Ensuring Safe and Effective Pharmaceutical Products: A Comp…
Gossip-Free: Leadership Techniques to Quell Office Chatter
Updated Metro 2®, e-OSCAR and the New Tougher FCRA/CFPB Com…
Embracing Diversity and Inclusion in Talent Acquisition
Form W-9 Compliance to Avoid Penalties: TIN Verification, B…
Tattoos, hijabs, piercings, and pink hair: The challenges …
Understanding and Analyzing Financial Statements
Divorce, Adoption and Other Special Tax Topics
Design History File (DHF), the Device Master Record (DMR) a…
With Mandatory Paid Leave Gaining Ground Is It Time To Do A…
Setting up Quality System for FDA Regulated Products: Tips …
Is Your Culture Working For or Against Your Success? If You…
Marketing to Medicare or Medicaid Beneficiaries - What You …
The Five Cs Of Commercial Credit: The Basic Elements Of Cre…
Sunshine Act Reporting - Clarification for Clinical Research
Documenting Misconduct that Will Stand Up in Court
Stress, Change And Team Resilience Through Humor: An Intera…
FDA Regulation of Artificial Intelligence/ Machine Learning
Managing Toxic & Other Employees Who have Attitude Issues
Excel - Lists and Tables - A Beginner's Guide to Managing L…
Pharma 4.0: Next Generation Technology Approach to GxP Prod…
Patient Gifts, Discounts and Freebies: What You Can and Can…
Managing Complex Projects - Project Management
All About Civility - Eliminating a Culture of Gossip Rumors…
From Challenges to Compliance: Understanding Dietary Supple…
Improving Employee Engagement & Retention Through Stay Inte…
How To Conduct An Internal Harassment And Bullying Investig…