Bullies, know-it-alls and other difficult people drain a team's energy and pull everyone off track. Many leaders avoid them because it seems easier, but ignoring toxic behavior is the worst choice, since negativity is contagious and can create a toxic culture.
This 60-minute webinar on dealing with toxic behavior gives leaders strategies to respond with confidence. You'll learn what to focus on to move interactions forward, how to respond effectively, and ways to manage the impact of difficult behavior.
The session covers the four types of attitudes and how they develop, verbal and non-verbal de-escalation techniques, how identifying the payoff helps you regain control, and how to act rather than react so your team stays respectful, collaborative and productive.
Stress, fear and uncertainty affect how people communicate, collaborate and engage, and research shows a direct link between rising stress and negativity and difficult behavior. Negative attitudes reduce problem-solving and raise the risk of mental health issues, absenteeism, backstabbing and gossip.
This session suits HR professionals, health and safety and union reps, supervisors, managers, directors, business owners and executives.
Key messages
Skills covered
Stress, fear and uncertainty affect how people communicate, collaborate and engage, and research shows a direct link between rising stress and negativity and difficult behavior. Negative attitudes reduce problem-solving and raise the risk of mental health issues, absenteeism, backstabbing and gossip.
This session suits HR professionals, health and safety and union reps, supervisors, managers, directors, business owners and executives.
Key messages
Skills covered
Beverly Beuermann-King
With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.
New Form I-9: Documents and Policies that Ensure ICE I-9 Co…
Claude AI For CPAs & Finance Professionals: Best Practices …
Secrets Of Psychology - Why People Do The Things They Do
2-Hour Virtual Seminar on How to Conduct an Internal Harass…
Project Management For Administrative Professionals
Elevate Your Workplace Wellness: 10 Critical Wellness Facto…
Onboarding is NOT Orientation - How to Improve the New Empl…
Managing Complex Projects - Project Management
Utilizing HR Metrics to Illustrate & Improve Human Resource…
Negotiating Skills For Professional Results - Winning Strat…
NEW Nacha Rule - Third-Party Sender (TPS) Roles and Respons…
FDA Technology Modernization Action Plan (TMAP) and Impact …
Paying and Receiving Payments for Referrals: You Can Go to …
Validation Statistics for Non-Statisticians
Human Factors Usability Studies Following ISO 62366 and FDA…
Construction Lending And Real Credit Administration: Evalua…
Excel Power Skills: Master Functions, Formulas, and Macros …
Thriving in a Hybrid Workplace: Keys to Leadership and Team…
Batch Record Review and Product Release
Discover how Emotional Intelligence turns AI from a technic…
Female to Female Hostility @Workplace: All you Need to Know
Copilot and HR: An Introduction for HR Professionals
ChatGPT for HR - Build HR Policy Framework and Strategy
Excel Spreadsheets; Develop and Validate for 21 CFR Part 11…
The Perfect Storm Coming to Healthcare: Value Based Care Me…
Language is Code - Intro to AI - Generative AI - ChatGPT an…
Major cGMP Issues: FDA Concerns in 2026
I-9 Audits: Strengthening Your Immigration Compliance Strat…
Pivot tables beginner to advanced + 20 advanced Pivot table…
Emotional Intelligence: Mastering the Emotions of Great Lea…