Front-line staff are a financial institution's first line of defense for Bank Secrecy Act (BSA) compliance. This 60-minute BSA training webinar explains how to teach them to ask BSA questions the right way.
It works through realistic scenarios and questions for Currency Transaction Reports (CTRs), the Monetary Instrument Log (MIL) and Suspicious Activity Reports (SARs), along with ways to respond during the customer conversation. Staff also learn why they are asking these questions and when they need to ask them.
Most staff know the how and why of CTR and MIL questions, so the session puts extra focus on reviewing a customer's account history to ask SAR-related questions. It also covers updating customer information, balancing service with protecting the bank, and building strong ties with the back office.
Poorly trained front-line staff can expose an institution to regulatory enforcement actions or worse, while a well-trained front line supports a strong back-office BSA department. Staff often don't know why they ask BSA questions or what BSA is really about.
This session suits branch, district and operations managers, teller supervisors, front-line, onboarding and customer relations staff, BSA and compliance officers, risk officers and SAR investigators.
Poorly trained front-line staff can expose an institution to regulatory enforcement actions or worse, while a well-trained front line supports a strong back-office BSA department. Staff often don't know why they ask BSA questions or what BSA is really about.
This session suits branch, district and operations managers, teller supervisors, front-line, onboarding and customer relations staff, BSA and compliance officers, risk officers and SAR investigators.
Thomas Nollner
Thomas E Nollner has more than 35 years of experience in financial institution supervision and consulting. Mr. Nollner spent 30 years as a National Bank Examiner for the Comptroller of the Currency where he was a safety and soundness examiner and a compliance examiner. As a safety and soundness examiner he examined national banks for capital adequacy, asset quality, management issues, earnings concerns, and liquidity funding. As a compliance examiner, he examined national banks for compliance with consumer laws and regulations such as the Truth-in-Lending Act, the Real Estate Settlement Procedures Act, the Flood Disaster Protection Act, the Community Reinvestment …
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