This Bank Secrecy Act (BSA) training program will explain how to train your front line staff to ask BSA questions. It will cover Currency Transaction Reports (CTR), Monetary Instrument Log, Suspicious Activity Reports (SAR) scenarios and questions, and much more.
The front line staff of any financial institution is the first line of defence for BSA compliance. Therefore, an ill-trained front line staff could lead to the collapse of an institution or the imposing of enforcement actions from the regulators. A strong and well-educated front line staff will help develop a strong back office BSA department for your institution. Often, the front line staff does not know why they are asking BSA questions or what the focus of BSA truly is. This webinar will not only give your front line staff viable scenarios and ways to respond during the customer question and answer process, but this training will also explain why your staff is asking the questions in the first place. Another valuable section of this webinar will teach the front line staff when questions need to be asked. Most staff are familiar with how and why they ask questions related to CTRs and the Monetary Instrument Log, but they need to be able to look at a customer's account history so as to understand how to ask questions related to the SAR process.
The front line staff of any financial institution is the first line of defence for BSA compliance. Therefore, an ill-trained front line staff could lead to the collapse of an institution or the imposing of enforcement actions from the regulators. A strong and well-educated front line staff will help develop a strong back office BSA department for your institution. Often, the front line staff does not know why they are asking BSA questions or what the focus of BSA truly is. This webinar will not only give your front line staff viable scenarios and ways to respond during the customer question and answer process, but this training will also explain why your staff is asking the questions in the first place. Another valuable section of this webinar will teach the front line staff when questions need to be asked. Most staff are familiar with how and why they ask questions related to CTRs and the Monetary Instrument Log, but they need to be able to look at a customer's account history so as to understand how to ask questions related to the SAR process.
Thomas Nollner
Thomas E Nollner has more than 35 years of experience in financial institution supervision and consulting. Mr. Nollner spent 30 years as a National Bank Examiner for the Comptroller of the Currency where he was a safety and soundness examiner and a compliance examiner. As a safety and soundness examiner he examined national banks for capital adequacy, asset quality, management issues, earnings concerns, and liquidity funding. As a compliance examiner, he examined national banks for compliance with consumer laws and regulations such as the Truth-in-Lending Act, the Real Estate Settlement Procedures Act, the Flood Disaster Protection Act, the Community Reinvestment …
2-Hour Virtual Seminar on Empowering Presentations with Pow…
Pivot tables beginner to advanced + 20 advanced Pivot table…
Understanding Artificial Intelligence (AI) & using Chat GPT
Creating Loyal Customers Through Excellent Customer Service
Understanding and Communication New Immigration Policies (2…
Navigating Talent Management and Retention Strategies.
HIPAA is Unsettled – Safe Compliance Strategies
Project Management for Non-Project Managers - Scheduling yo…
Empowering Conflict Resolution: Letting Go to Gain Control
Navigating 2025 Employment Laws: What Every Employer Needs …
Onboarding Best Practices for 2025: Proven Strategies to Po…
How to Prepare For and Host a FDA Inspection and Respond to…
How to Conduct Exit Interviews - Implementing and Enhancing…
Managing Toxic Employees: Strategies For Leaders To Effecti…
Adapting to Change: Strategies for Personal & Team Resilien…
Introduction to Excels Built-In Solver – Advanced Decision-…
How to Manage the Legal Landmine of the FMLA, ADA and Worke…
FDA Technology Modernization Action Plan (TMAP) and Impact …
Design Control for Medical Devices Including Verification/V…
Developing and Implementing Quality Culture in the Organiza…
Stress, Change And Team Resilience Through Humor: An Intera…
GROUPBY and PIVOTBY functions. Pivot table killers?
Negotiating Skills For Professional Results - Winning Strat…
Conquer Toxic People - Learn To Protect Yourself And Get Yo…
Trust in Leadership: Building and Maintaining Trust as a Le…
Use the power of AI to turbocharge your MS Excel
Tools and Tactics for Grieving, Surviving, and Thriving in …
AI and Human Resources: The Great Opportunity!
Excel - Pivot Tables - The Key To Modern Data Analysis and …
How To Conduct An Internal Harassment And Bullying Investig…
How Generative AI can be used in Banking Risk and Compliance
Excel Power Skills: Master Functions, Formulas, and Macros …
Bootcamp for New Managers and Supervisors: Develop These Es…
Creating Employee Handbooks that Protect You and Support th…
The Five Cs Of Commercial Credit: The Basic Elements Of Cre…
Managing Toxic & Other Employees Who Have Attitude Issues
Emotional Intelligence: Mastering the Emotions of Great Lea…
SOPs - How to Write Them to Satisfy those Inspectors
Improving Employee Engagement & Retention Through Stay Inte…
How to Give Corrective Feedback: The CARE Model - Eliminati…
Cleanroom, Microbiology and Sterility Assurance Practices f…
Managing Difficult Employee Conversations
Leadership: Strategic Planning and Decision Making