Managers and leaders regularly face crucial, emotionally charged conversations, from performance evaluations to moments of crisis or a change in project direction. This 60-minute difficult conversations training shows how to stay in control of them from start to finish.
Handling these talks well means being aware of your thoughts, emotions, impulses, words, voice and facial expressions. You'll learn to speak assertively, recognize what makes a conversation difficult for you, manage body language and choose the right questions at the right time.
The session also gives you a structure for setting the purpose of the conversation, finding common ground, suspending judgment, listening actively and paraphrasing what you heard so both sides reach a workable outcome.
Careless communication in an important conversation can be a costly mistake. This session gives you the awareness and tools to keep difficult conversations on track and reach the outcome you want.
It suits managers, leaders and anyone facing a difficult conversation who wants to handle it with confidence.
This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.
Careless communication in an important conversation can be a costly mistake. This session gives you the awareness and tools to keep difficult conversations on track and reach the outcome you want.
It suits managers, leaders and anyone facing a difficult conversation who wants to handle it with confidence.
This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.
New Form I-9: Documents and Policies that Ensure ICE I-9 Co…
Claude AI For CPAs & Finance Professionals: Best Practices …
Secrets Of Psychology - Why People Do The Things They Do
2-Hour Virtual Seminar on How to Conduct an Internal Harass…
Project Management For Administrative Professionals
Onboarding is NOT Orientation - How to Improve the New Empl…
Elevate Your Workplace Wellness: 10 Critical Wellness Facto…
Managing Complex Projects - Project Management
Utilizing HR Metrics to Illustrate & Improve Human Resource…
Negotiating Skills For Professional Results - Winning Strat…
NEW Nacha Rule - Third-Party Sender (TPS) Roles and Respons…
Paying and Receiving Payments for Referrals: You Can Go to …
FDA Technology Modernization Action Plan (TMAP) and Impact …
Human Factors Usability Studies Following ISO 62366 and FDA…
Construction Lending And Real Credit Administration: Evalua…
Validation Statistics for Non-Statisticians
Thriving in a Hybrid Workplace: Keys to Leadership and Team…
Excel Power Skills: Master Functions, Formulas, and Macros …
Batch Record Review and Product Release
Discover how Emotional Intelligence turns AI from a technic…
Copilot and HR: An Introduction for HR Professionals
ChatGPT for HR - Build HR Policy Framework and Strategy
Female to Female Hostility @Workplace: All you Need to Know
