Under pressure it is easy to react to difficult people and situations rather than respond. Some people avoid conflict for fear of the fallout, while others push so hard that even a win leaves relationships, collaboration and performance worse off.
This 90-minute conflict resolution training teaches a calmer, more effective approach that builds self-mastery and strengthens collaboration and engagement. You'll recognize your own reactive style, learn five conflict-handling modes and when each works best, and practice shifting to a centered, open state.
You'll then apply the seven-step aiki model to a real workplace example and practice contracting for change.
WHY SHOULD YOU ATTEND?
How leaders handle conflict shapes collaboration, innovation and performance across their teams. This training helps you let go of limiting beliefs and reactive habits so you can resolve conflict in a way that brings people together instead of keeping everyone stuck.
It is designed for leaders at every level.
AREA COVERED
- What a conflict is
- Recognizing your reactive style under pressure
- Five conflict-handling modes and when to use each
- Shifting from reactions and mental stories to a calmer, centered, more open state
- The seven-step aiki model for resolving conflicts
- Applying the model verbally to your workplace
- Assessing a real-life conflict to understand it fully
- The steps of contracting for change
LEARNING OBJECTIVES
- Identify your usual way of handling conflict and the beliefs behind it
- Shift from a reactive response to a calmer, centered and more open state
- Avoid taking insensitive comments or verbal attacks personally
- Blend with an opposing view to find the truth in it and help the other person see the truth in yours
- Resolve conflict in a win-win way and contract for change
WHO WILL BENEFIT?
- All Leaders
How leaders handle conflict shapes collaboration, innovation and performance across their teams. This training helps you let go of limiting beliefs and reactive habits so you can resolve conflict in a way that brings people together instead of keeping everyone stuck.
It is designed for leaders at every level.
- What a conflict is
- Recognizing your reactive style under pressure
- Five conflict-handling modes and when to use each
- Shifting from reactions and mental stories to a calmer, centered, more open state
- The seven-step aiki model for resolving conflicts
- Applying the model verbally to your workplace
- Assessing a real-life conflict to understand it fully
- The steps of contracting for change
- Identify your usual way of handling conflict and the beliefs behind it
- Shift from a reactive response to a calmer, centered and more open state
- Avoid taking insensitive comments or verbal attacks personally
- Blend with an opposing view to find the truth in it and help the other person see the truth in yours
- Resolve conflict in a win-win way and contract for change
- All Leaders
Speaker Profile
Aimee Bernstein
Aimee Bernstein's passion and purpose is to help individuals, teams and organizations manifest more of their potential. She is an executive coach, psychotherapist, consultant, trainer and keynote speaker with forty years experience in leadership mastery, collaborative teams, wellness cultures, and mindfulness-in-action/stress reduction. Her methodology liberates people from limited mindsets, behaviors and energy habits, enabling them to take exponential leaps in their professional and personal development and generate successful, innovative organizations and communities.Her corporate clients have included Chanel, the Ritz Carlton, Microsoft, Port of Singapore Authority, Colgate Palmolive, and MasterCard. She has also worked with municipalities, universities and nonprofit organizations.
Upcoming Webinars
New Form I-9: Documents and Policies that Ensure ICE I-9 Co…
Claude AI For CPAs & Finance Professionals: Best Practices …
Secrets Of Psychology - Why People Do The Things They Do
2-Hour Virtual Seminar on How to Conduct an Internal Harass…
Project Management For Administrative Professionals
Elevate Your Workplace Wellness: 10 Critical Wellness Facto…
Onboarding is NOT Orientation - How to Improve the New Empl…
Managing Complex Projects - Project Management
Utilizing HR Metrics to Illustrate & Improve Human Resource…
Negotiating Skills For Professional Results - Winning Strat…
NEW Nacha Rule - Third-Party Sender (TPS) Roles and Respons…
FDA Technology Modernization Action Plan (TMAP) and Impact …
Paying and Receiving Payments for Referrals: You Can Go to …
Validation Statistics for Non-Statisticians
Human Factors Usability Studies Following ISO 62366 and FDA…
Construction Lending And Real Credit Administration: Evalua…
Excel Power Skills: Master Functions, Formulas, and Macros …
Thriving in a Hybrid Workplace: Keys to Leadership and Team…
Batch Record Review and Product Release
Discover how Emotional Intelligence turns AI from a technic…
Female to Female Hostility @Workplace: All you Need to Know
Copilot and HR: An Introduction for HR Professionals
ChatGPT for HR - Build HR Policy Framework and Strategy
Excel Spreadsheets; Develop and Validate for 21 CFR Part 11…
The Perfect Storm Coming to Healthcare: Value Based Care Me…
Language is Code - Intro to AI - Generative AI - ChatGPT an…
Major cGMP Issues: FDA Concerns in 2026
I-9 Audits: Strengthening Your Immigration Compliance Strat…
Pivot tables beginner to advanced + 20 advanced Pivot table…
Emotional Intelligence: Mastering the Emotions of Great Lea…