Wherever diverse people work together every day, conflict will happen. Employees bring different attitudes, ideals and beliefs, and incivility can seriously damage culture. This 90-minute workplace conflict and incivility training gives managers the tools to address these issues with confidence.
Unresolved conflict and incivility cost revenue and productivity, stifle creativity and block cooperation. You'll cover the cost of performance problems, the positive and negative outcomes of conflict, relevant employment law, feedback, performance management and progressive discipline.
The session also covers investigating complaints, from choosing the investigator to interviews and documentation, plus defining incivility, its forms and impact, and ways to build civility.
Behavioral issues and conflict can be opportunities for learning, growth and even innovation when handled well. Problem behavior usually builds over time, and issues that are ignored turn into resentment, so the more proactive managers are, the better the outcome.
It suits managers, supervisors, team leaders, executives, HR and employee relations professionals, office and safety managers, small business owners and organizational development professionals.
Behavioral issues and conflict
Investigating complaints
Workplace incivility
Behavioral issues and conflict can be opportunities for learning, growth and even innovation when handled well. Problem behavior usually builds over time, and issues that are ignored turn into resentment, so the more proactive managers are, the better the outcome.
It suits managers, supervisors, team leaders, executives, HR and employee relations professionals, office and safety managers, small business owners and organizational development professionals.
Behavioral issues and conflict
Investigating complaints
Workplace incivility
Diane L. Dee
Diane L. Dee, President and Founder of Advantage HR Consulting, LLC is a senior Human Resources professional with over 25 years of experience in the HR arena. Diane’s background includes experience in HR consulting, training, and administration in corporate, government, consulting, and pro bono environments.Diane founded Advantage HR Consulting in early 2016. Under Diane’s leadership, Advantage HR Consulting provides comprehensive, cost-effective Human Resources solutions for small to mid-sized public and private firms in the greater Chicagoland area. Diane also develops and conducts webinars on a wide variety of HR compliance and administrative topics for various training firms across the country. …
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