Poorly managed conflict costs organizations time, good employees and even customers. A CPP Inc. study found that 85% of employees experience conflict to some degree, spending on average about 2.1 hours a week dealing with it. This 60-minute workplace conflict resolution training shows how to turn that time into positive outcomes.
The question isn't whether conflict and difficult people can be avoided, but how to handle them well. You'll cover myths and facts about conflict, its constructive and destructive sides, the symptoms to watch for and the differences that cause it: perceptual, informational, procedural, goal, role and personality.
You'll then learn five conflict styles, six tips for lasting resolution and how to plan next steps.
Conflict is part of working with people who have different ideas, backgrounds, values and goals. Handled badly, it drains energy, polarizes people and reduces cooperation. Handled well, it improves communication, strengthens teamwork and leads to better decisions. The ability to manage conflict confidently is a valuable leadership skill.
It suits executives, HR leaders and professionals, chief learning officers, directors, project and operations managers, supervisors, team leaders and new managers.
CEO’s, COO’s, VP of Human Resources, Chief Learning Officer, Directors, Project Managers, Operation Managers and Supervisors, Team Leaders, Human Resources Professionals, New Managers, Supervisors
Conflict is part of working with people who have different ideas, backgrounds, values and goals. Handled badly, it drains energy, polarizes people and reduces cooperation. Handled well, it improves communication, strengthens teamwork and leads to better decisions. The ability to manage conflict confidently is a valuable leadership skill.
It suits executives, HR leaders and professionals, chief learning officers, directors, project and operations managers, supervisors, team leaders and new managers.
CEO’s, COO’s, VP of Human Resources, Chief Learning Officer, Directors, Project Managers, Operation Managers and Supervisors, Team Leaders, Human Resources Professionals, New Managers, Supervisors
Marcia Zidle
Marcia Zidle, the Smart Moves Coach, is a board-certified executive and career coach, business management consultant, and keynote speaker, with over 25 years of management, business consulting, and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits. She has expertise in strategy and alignment; executive and team leadership development; social and emotional intelligence; employee engagement and innovation; career and organization change management; employee relations and talent management. Marcia has been selected as one of LinkedIn Profinder’s top coaches for the past 7 years. Check out the 200 …
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