Corrective feedback has to be timely, tactful and clear when you face negative situations at work: uncontrolled negativity, offensive language, constant criticism, hygiene or clothing issues, religious or political arguments, tardiness or poor performance. Conflict handled badly creates more complaints, hurts productivity and makes the workplace unpredictable.
This 90-minute webinar gives you a corrective action approach built on the C.A.R.E. model: Connecting, Attention, Respect and Expectations. You'll learn the language and habits that move a conversation from blame to self-awareness and problem solving, and how to get someone to agree to change their behavior.
It goes well beyond the familiar “sandwich” method of feedback and includes three self-tests on empowering, engaging and coaching employees.
Leaders who can handle conflict and correct behavior build trust, engagement and productivity. C.A.R.E.-ing means being appreciative and present, acknowledging feelings, projecting positive intent, avoiding assumptions, and staying compassionate and focused.
The session is designed for new to mid-level executives, supervisors and managers, including HR and customer service leaders, and is especially useful for those preparing for a new or more demanding leadership role.
How to confront with C.A.R.E.
Skills and strategies
This fast paced, value loaded webinar is perfect for anyone who wants to stretch and develop themselves into a more effective leader where trust, integrity, engagement and productivity flourishes.
This webinar is designed for new to mid-level executives, supervisors, managers, who are looking for new decision-making skills to lead and motivate others. This is especially helpful for those who are on track for a new leadership role or are preparing to assume a challenging new leadership function.
Leaders who can handle conflict and correct behavior build trust, engagement and productivity. C.A.R.E.-ing means being appreciative and present, acknowledging feelings, projecting positive intent, avoiding assumptions, and staying compassionate and focused.
The session is designed for new to mid-level executives, supervisors and managers, including HR and customer service leaders, and is especially useful for those preparing for a new or more demanding leadership role.
How to confront with C.A.R.E.
Skills and strategies
This fast paced, value loaded webinar is perfect for anyone who wants to stretch and develop themselves into a more effective leader where trust, integrity, engagement and productivity flourishes.
This webinar is designed for new to mid-level executives, supervisors, managers, who are looking for new decision-making skills to lead and motivate others. This is especially helpful for those who are on track for a new leadership role or are preparing to assume a challenging new leadership function.
Bruce Lee
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes: Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta
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